May 2022 PrismPOS Release Notes

Release to production: June 8, 2022

PrismPOS is the preferred point-of-sale solution for PrismCore and Mosaic. As additional functionality is added to Mosaic, application APIs are expanding to offer standard behavior regardless of a store’s inventory management system. Along with essential data exchange, there is an ongoing initiative to unify POS configuration, content management, and transaction processing within Mosaic. This application makes use of enhanced Mosaic APIs to exchange data.

Miscellaneous Enhancements and Bug Fixes (all stores)

AR with DCC restrictions - When a DCC is not valid for an A/R account, a manager override can be done to allow that account to be used. This feature had previously stopped working. The workflow is as follows:

Message is given "All available accounts will require a manager override to purchase these items." With options to Choose a different tender or Show accounts requiring manager override.
When "Show accounts requiring manager override" is selected the register will display accounts that can be used for the override. If only one account is available, no selection is required.
After entering the tender amount and pressing the Complete button, the message "Some items cannot be tendered with A/R Charge because of account restrictions" is presented with options to Override DCC Restrictions for this Tender on this Sale or OK.
At this point a manager override can be entered or the user may return to tender selections.

Customer Entry – Customer IDs, with or without dashes, may be entered by scanning. Before, customers with dashes were not scanning correctly.

Discounts – Transactions completed with an above cost discount now show a refund amount matches the original sale. Previously the refund transaction was not matching the original sale amount.

Item Search – Users may now clear the error "Item does not exist or has been discontinued. Sku - (SKU)" and proceed. Prior to this update, searching on an inactive item presented the error message , but when cleared, an additional error "An application error occurred. Object reference not set to an instance of an object" appeared. This has been fixed.

Receipt Search – The receipt search has been improved to return results significantly faster. Before, some clients reported that receipt search was taking excessively long to load.

Relocate registers – An error, "Username is not valid for this POS”, caused by switching between locations with different Pos IDs has been fixed, so relocating a register will load the configuration correctly without error.

Rental Check in – This has been fixed so rental check in receipts can be viewed as expected. In prior versions, attempts to view a closed, rental check in via Receipt Search presented the message "Unable to view receipt (receipt number) because it was completed at a different POS location".

Rental Guarantee – Using a credit card for the rental guarantee tender now works as expected independent of payment tender. Before, the credit card information was only being saved when credit card was used for both guarantee and payment.

Split Tender Transactions – In Thunder Admin Tool > Transaction Inquiry > Items section the tax amount for each tender is displayed correctly for split tender transactions. Previously, only one of the taxes for the transaction was displayed.

Tax Calculation – Tax rounding for lower dollar amount sales (where tax was under .10) is now the same for both sales and refunds. Before this release, rounding may have cause the refund tax to be a penny less.

Tender Locations – The error message "Cannot save this PosTender because a PosTender with this combination of PosId and TenderId already exists" and subsequent menu freeze that was presented when adding a new location to a tender in Thunder Admin Tool > POS Parameters > Tenders was corrected.

Thunder Admin tool (all stores)

User Interface – The menu list in Thunder Admin Tool has been reorganized to help users find the modules they need. For example, a store might change things often in POS Parameters whereas the Store Setup menu is rarely accessed after the initial POS setup. There may be more changes in future updates, but the following changes are in this release.

The "Configuration" menu has been changed to "POS Parameters".
A "Store Setup" menu has been created.
Inside the POS Parameters menu users will find:
- AR Accounts
- Discounts
- MSR Cards
- Non Merch
- Pay In / Pay Out
- POS Setup
- Quick Menu
- Receipts
- Sale Events
- Taxes
- Tenders
- Users
Inside the Store Setup menu is the following modules:
- DCC List
- Device List
- Encryption
- Locations
- System Parameters

Conversion Rate – The error "Name must be provided" that appeared in Thunder Admin Tool > POS Parameters > Tenders > Edit when editing the Conversion Rate (from foreign to local currency) has been fixed to enable saving without error.

Date/Time Management – To enforce a common, expected standard for cloud-hosted applications, date and time information should be stored in Coordinated Universal Time (UTC) format. The POS team has been incrementally updating infrastructure to use the UTC date/time standard. In this release, a fix was delivered to ensure that transactions are displayed in local time regardless of being captured as UTC. Now, 1.9 and 2.0 registers display transactions via WPAdmin > POS tab > Maintenance > Transaction Inquiry as local time, as opposed to the UTC offset.

Transaction Sequence Series – When saving the Sequence Series in Thunder Admin Tool > POS Parameters > POS Setup, the next number is saved and used as expected. Prior to this update, the next number defaulted to 0 upon save, despite an update being made.

Shift 4 Credit Processor – New fields, Shift4 Web Auth Token field and a Shift4 Web Access Token field were added In Thunder Admin Tool > POS Parameters > POS Setup > Parameters tab > Shift4. These values allow POS to differentiate card present from card not present tokens when processing web orders.

Mosaic integration (Mosaic Only)

Multistore – Adjustments were made to support item searching and transaction tracking based on the Mosaic multistore location to which POS communicates. These updated ensure that the correct items are shown, the correct stock on hand is updated, and the expected transaction history is available by location.

Sales Imports – Some intermittent failures to the Sale Import for transactions on a Mosaic register have been corrected. All sales can now be seen in Thunder Admin Tool > Transaction Inquiry.

Rental Refunds – Mosaic rental refund transactions now upload to Thunder Admin Tool > Transaction Inquiry as expected. Previously rental refunds were not making it to the transaction inquiry.

Web Order Processing – Mosaic now voids payments for failed Web Order processing. This fix was previously delivered as a patch to Mosaic clients.

Web Order Processing – Mosaic Web Order Processing code was changed bypass pin pad input. This fix ensures that Web Orders processing requests proceed without pin pad prompts.