February 23, 2022 PrismPOS Release Notes

PrismPOS is the preferred point-of-sale solution for PrismCore and Mosaic. As additional functionality is added to Mosaic, application APIs are expanding to offer standard behavior regardless of a store’s inventory management system. Along with essential data exchange, there is an ongoing initiative to unify POS configuration, content management, and transaction processing within Mosaic. This application makes use of enhanced Mosaic APIs to exchange data.

PrismPOS Services

Changes have been made to the application update process to ensure that PrismPOS is available for use following updates. During some past updates services did not restart or third party utilities updates disrupted PrismPOS’ ability to start. These known issues are resolved to make updates more reliable.

Mosaic Discount Codes

For PrismCore clients, the Thunder Admin Tool > Discounts menu remains view only, as discounts are configured in the Core application.

(Mosaic Only) For Mosaic clients, users may now create POS discount codes via the Thunder Admin Tool > Discounts menu. Available discount types include:

Variable % off by item
Variable % off by Transaction

Fixed % off by item

Fixed % off by Transaction

Variable $ off by item

Fixed $ off by item

Buy <Qty> get $ off (example: Buy 3 get $5 off)

Buy <Qty> get % off (example: Buy 3 get 25% off)

Buy <Qty> for fixed Price (example: Buy 3 for $10)

Buy <Qty> for <Qty> free (example: Buy 3 get 1 free)

Discounts may be disabled by POS location if they are not allowed.

If multiple price reductions are allowed, some discounts may be stacked by configuration.

Note: Mosaic reconciliation reports require validation to confirm that discounts are correctly captured and reported to maintain consistency between reported revenue and revenue breakdown subtotals.

Thunder Admin tool

Atrium Campus cards - Atrium configuration has been updated to no longer require a back office server configuration. When implemented, this setup ensures that Atrium campus card configuration is consistent with other supported campus card providers.

Site Indicator – A new site indicator, Core or Mosaic, has been added to differentiate expected functionality. As Mosaic changes are requested and supported by PrismPOS, some Admin tool values are hidden or shown per the site indicator value.

Store Time Zone – A new dropdown has been added to select a store’s time zone. In Configuration > POS Setup > Parameters the Store Time Zone dropdown will default to Central time.

Note: This value will not change current behavior, but it should be adjusted to match a store’s actual time zone to support future functionality.

Transaction Inquiry

When viewing a Post Void receipt in Transaction Inquiry, the clickable <receipt number> in the message “This sale post voids sale <receipt number>” now takes the user to the correct original transaction data.

Previously, if a transaction is post voided the “Voided” checkbox in the Tenders section was not checked. This is fixed so that the original transaction and subsequent void both indicate “Voided”.

Transactions that have split tenders may now be found by searching for any accepted tender. Before, the inquiry only identified transactions where the searched tender was the first payment method.

Customers – An erroneous time stamp that appeared next to the field Birth Date in the Customers screen has been removed.

AR Accounts – A search has been added to Configuration > AR Accounts to streamline finding an account when there are many accounts listed. The search methods include Name, (Account) Number, and Type.

(Mosaic Only) Menu updates – Some menus are hidden from Mosaic sites, as they are incomplete or not relevant. Hidden menus include: Inventory, Transaction Reconciliation, Taxes, and Re-Export Transactions

(Mosaic Only) Web Order Merchant ID – A new parameter, Web Order Store ID, was added to Configuration > POS Setup > Parameters > FreedomPay. Without a Web Order Store ID, all credit card processing is managed via the store’s account, which assumes a card is present on processing. This new parameter directs Mosaic’s web order processing to the appropriate merchant account, presumably configured for card not present payments.

(Mosaic Only) Web Orders – The receipt search in Transaction Inquiry now includes Mosaic Web Orders. Previously, these transactions were filtered out of the receipts data.

Miscellaneous Enhancements and Bug Fixes

Shift4 error handling – Some Shift4 responses indicate a transaction was not authorized even though it was captured by Shift4. To avoid a mismatch in transaction data, PrismPOS now sends a cancel (or void) to Shift4 for any transactions PrismPOS believes is “not-authorized”.

Receipt Printing – An unexpected delay in receipt printing when a customer is attached to a transaction was resolved.

Barcode Scanning

The previously applied patch to correct the inability to scan receipt barcodes is packaged as part of this release.

ISBN barcodes with or without dashes may now be scanned. Previously barcodes that included dashes returned a not found error.

Rentals – A bug that caused PrismPOS to get stuck on guarantee tender for transactions including a rental and other items was fixed.

Post Void

Post void of a DCC sale transaction now works as expected. In the prior version PrismPOS presented an “Error printing receipt” message and did not complete the void.
You may now post void a serial number XREF and use it in future transactions. Before, the post void inadvertently caused the XREF to become unusable.

Refunds – When refunding multiple quantities that are only a portion of the original transaction, the discount amount is calculated correctly. In some cases before the full sale discount was refunded irrespective of the partial refund.

Logging – Extraneous information in the Log Event table is now purged nightly to maintain expected system performance.

Customers – The ability to change date information to potentially harmful values within the Customers’ “Show Details” window within PrismPOS has been blocked.

Receipts – The sale amount for DCC sales now shows on receipt lookup for completed transactions. DCC sale prices displayed as $0.00 prior to this update.

(Mosaic Only) Stock Adjustments

For consistency, the product cost for stock adjusted by PrismPOS sales and refunds is set to null. Upon processing the stock adjustment, Mosaic will use the cost value that is currently set in the Mosaic product database.

The correct stock adjustments are now applied to Mosaic if a transaction is post voided. The adjustment reason appears a “Refund”, to indicate the reversal of a sale.

(Mosaic only) Transaction Date/Time – To enable correct filtering via Mosaic search and sort, data updates were delivered to ensure all recorded dates have an associated time, too.