Refund

At the register, a Jumpbook can be refunded in almost the same manner as any other regular item.

·        A regular Refund transaction should be started.

·        The Jumpbook should be added to the transaction with the regular item SKU or Item XREF.

·        Any other items needing to be refunded should also be added to the transaction.

After totaling the refund, the WinPOS system will immediately recognize it as containing a Jumpbook and an “Enter Basket Id for Item #######” prompt will display. The original Basket ID/Access Code from the original sales receipt needs to be entered in this field.

 As soon as the Basket ID/Access Code is entered, WP Server will communicate with the Jumpbooks server to verify that the Jumpbook is available to be returned and the standard “Authorizing Jumpbooks” box will display on screen. The refund must then be tendered and completed. Once completed, the “Authorizing Jumpbooks” box will again display as the final refund details are communicated to the Jumpbooks server. Once a Jumpbook is refunded, it is no longer available on the Jumpbooks website for download.

 Invalid Returns

If a Jumpbook has been downloaded by the customer, it will NOT be eligible for return and the prompt, “You are attempting to return (Qty1) Jumpbook(s). There are no Jumpbooks available to return”. This same message will also display if the Basket ID/Access Code entered on the refund is not existent or mistyped.

 If alpha characters are entered in the Enter Basket Id for Item #######” prompt the message, “Failed: Basket ID was invalid – must be a number” will display.