KB139: OF - Packing List Template Change

Example Issue:

Our packing slip template has our General Manager's office phone number on it instead of our warehouse order fulfillment number. Since the template is linked to VR, we can't figure out how to change the phone number. Is there a way to do it, or does someone from Ratex have to do it for us?

Solution:

In order to give you better control over what prints in the Return To: label, we have hard-coded that information to be part of the template itself. If any client wants to change the Return To: information on the Packing List, you can change any part of it the Address, Phone Number, or Fax Number that you want without affecting the rest of the process.