KB141: eRATEX - ordering 0.00 items
- Mary Volkmer (Unlicensed)
Issue:
eRATEX orders that landed in the IO queue because customers have placed orders for 0.00 items (course packs/lab manuals/etc.)
Because the item did not cost anything, the credit card did not come down with a payment number. How should these orders be handled?
Nothing looks incorrect on these orders aside from a 0.00 item.
Solution:
We have modified the base to recognize the difference between a zero dollar item and an item that doesn't have a price (null value). Null prices will still error out.
The null prices must be 0.00 in order for the orders to convert successfully. Ex: if the item is a textbook, open the textbook record in TX.BOOK.MNT, add a 0.00 price to the New and/or Used Retail, and F10 to save. Go back to the Internet Order, press F10, and you will be able to convert the order.
Orders that are for a 0.00 item only will have nothing in the Payment Information tab - we are treating these orders as a "cash" transaction and so no credit card details are necessary for them.