KB181: Order Fulfillment - Add Cancel Statuses

OF - Add "Cancel" Statuses

By default, when you cancel a line or an entire order in Order Fulfillment, you are presented with the following cancel statuses to choose from to explain why the order was canceled:

XUAP - Customer Cancel - Already Purchased
XUCM - Customer Cancel - Changed Mind
XUTL - Customer Cancel - Too Long A Wait

You have the ability to add additional cancel statuses, and add them to this list.

To add a cancel status, go to Order Fulfillment > Maintenance & Setup > Orders > Line Statuses (OF.ORDER.LINE.STATUS.MNT). Review the existing line cancel statuses. To add a new cancel status, enter a status CODE that you want to use in the dropdown (this is typically four characters in length). The code must begin with an X to indicate that it is a cancel status. Press Enter, and you will be prompted to add a new record.

Once all of the cancel status have been added, go to Admin > Parameters > AvParameter, and select SALES.ORDER.CANCEL from the dropdown. (You may need Administrative rights to access this screen.) Enter the cancel status CODE into the Information column for "new" orders* and the Data1 column for "live" orders**.

*New orders are sales orders that do not have a "live" date entered on the order. Sales orders will not have a live date if they do not have a status of INPR when they convert to a sales order, for example, fraud orders (HFAV) or declined orders (HCDE). You may want to create cancel statuses specifically for these types of orders that need to be canceled.

**Live orders are sales orders with a "live" date entered on the order. This is typical for most orders with a status of INPR.