2FASetup in PrismWeb

1. Upon receiving the confirmation email that your cutover is complete, login into

   1. PrismWeb Manager (https://manager.prismservices.net) in Azure using your previous credentials.

2. Navigate to ‘Manage’ in your menu and select ‘FTP access’ from the drop down menu

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3. You will then be presented with your 2FA login details, 2FA application recommendations, a QR code and recommendations for FTP clients, as well as links for set up information for each option

4. Open up your preferred 2FA application and scan the QR code presented on the screen

5. Follow the instructions provided in the “FTP Client Setup” section for setting up your preferred SFTP client.  Please note: BitVise and Cyberduck are the only ones we have validated and currently support 

Additional notes:

• Your staging address is now https://staging.prismservices.net/SITENAME.  Please note, SITENAME is unique to each customer.

• We do not currently have the functionality to reset passwords so if you need a password to be reset, please contact us by placing a ticket in the PrismWeb ticket portal

• You will be required to use one of the 2FA clients suggested, but you can continue to utilize the current web editor you use today.

• If you have access to multiple sites, your FTP login will be the same for all sites 

• FTP logins are linked to separate manager logins, so if you previously were using a shared filecloud user, this will change to unique logins

• PC vs Mac considerations:

  • BitVise is Windows only

  • Mac users should use Cyberduck

Bitvise Set up and Usage

Select Here to Expand the Bitvise Setup and Usage Documentation

 

Bitvise Training Video

 

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Cyberduck Setup and Usage

Select Here to Expand the Cyberduck Setup and Usage Documentation

 

Cyberduck Training Video

 

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