This page applies to PrismRBS-supported digital content providers Campus eBookstore (CEI), RedShelf, and VitalSource.
With the November 9, 2022 PrismWeb update, there are changes to the digital redemption process for all digital content providers.
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What has changed?
Previously, shoppers would receive access codes and digital content support from each digital content provider directly. After this update, your store will be the point of contact for digital content redemption, regardless of the content provider. Moving forward, PrismRBS captures content provider and redemption code via our own applications so delivery will come from your store, and you have access to redemption codes issued for your shoppers. POS receipts (printed or emailed) and online order details have been updated to include a url link and/or an option to “REDEEM YOUR BOOKS” upon transaction completion. The redeem books link will direct shoppers to a single webpage with content-provider instructions about how to retrieve digital content.
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The redemption email will include a tiny url, basket ID, and for online orders a “REDEEM YOUR BOOKS” button. A sample email looks like this:
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Note: The tiny url is a condensed string that identifies the content provider, your store, and the specific digital content that was purchased. To avoid fraud, once the redemption process is complete, the content is assigned to an individual’s account with the content provider. Digital content may only be redeemed once.
What does the redemption page look like?
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