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- ICS, Inventory Management > Mail Order > Customer Maintenance <Ctrl+J 156>
- IAS, Accounting > Receivables > Parameters > Customer Maintenance
- PrismCore Admin > Accounting > Receivables > Customer Maintenance <Ctrl+J 212>.
Email Address
An email address is required when renting textbooks. Any emails sent to the customer in regards to rentals (reminders, charges for rentals not returned or authorization failed) will be sent to the email provided by the customer.
The email address is stored in the customer’s record in Customer Maintenance. If necessary, the email address can be edited by accessing the customer record
Cannot Rent to This Customer
There is a setting in Customer Maintenance that controls whether or not a student can rent. If a customer is flagged as ‘Can’t Rent’ and attempts to do so, at the register, the message “Cannot rent to this customer. Customer has rental prohibited flag set” displays.
Whether or not this parameter is automatically checked when a student is charged for rentals not returned depends upon how Mark RNR’s as Can’t Rent is set in Rental Configuration.
Can’t Rent Setting
To view the Can’t Rent flag, search for and display the customer record in Customer Maintenance then click the Advanced button. You can check and uncheck Can’t Rent as necessary.
Mark RNR’s as Can’t Rent
If Mark RNR’s as Can’t Rent is checked in Rental Configuration and a student is charged for a rental not returned or a rental is closed without the rental being returned, the Can’t Rent box on the student’s record will be automatically checked. The student will not be able to rent again until you manually uncheck the box for that student.
If Mark RNR’s as Can’t Rent is unchecked in Rental Configuration and a student is charged for a rental not returned or a rental is closed without the rental being returned, the Can’t Rent box on the student’s record will be not be automatically checked.
Additional Information
A customer can rent more than one copy of the same book, providing each copy is assigned a unique rental barcode XREF.
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