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In reviewing transaction logs, it became clear that Shift4 the credit card communication retry logic was not always functioning as intended. Specifically, when POS PrismPOS believes a credit card transaction failed because the communication between customer server and cloud has faulted, we will now rebuild that communication link to the cloud. In the August release we have added code to help prevent issues where a credit card payment was approved by the gateway, but the message was not received by PrismPOS.
Intermittent Outage Issues
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