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Some of our past changes in this effort have included
Adding retry logic to Shift4 credit card transactions transactions: When PrismPOS believes a transaction has failed, it will check invoice status with the processor and retrieve the good token if it exists. If the token is not received, PrismPOS will send a reset message to the pinpad to clear any open sales, and also send a void message to ensure no payment was captured, reducing the risk of a double charge.
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Heading into rush, we have even more coming your way with our August release.
Shift4 Credit Card Communication Retry change
In reviewing transaction logs, it became clear that Shift4 retry logic was not always functioning as intended. Specifically, when POS believes a credit card transaction failed because the communication between customer server and cloud has faulted, we will now rebuild that communication link to the cloud.
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