What to do	Where to do it	See Also
Review and edit, as necessary, the Reminder email text (the message reminding students to return rentals to the store by the due date).	Rental Number Maintenance, Hammer, Rental Configuration, Email Text tab (Ctrl+J 1012)	Review Rental Emails
Email students to remind them to bring back rented books.	Rental Number Maintenance, Hammer or History tab (right-click) option (Ctrl+J 1012)	Send Due Date Reminders
If accepting rental check-in from the students through buyback, set up book routing information to help with sorting rentals during buyback.	Session Setup (Ctrl+J 213), Hammer	Book Routing Configuration
Check in rentals returned by the students.	At the POS cash register and/or Buy Books during buyback (Ctrl+J 215)	Rental Returns from Students
Whenever necessary, begin preparation for the next rental period. See “Preparation for Each Rental Period.”
After your due date to return rentals, process billings for rentals not returned and/or close rentals that you do not want to charge the student(s) for.	Rental Number Maintenance, Hammer option or History tab (right-click) option, (Ctrl+J 1012)	Process Not Returned Billing
If any replacement charges fail, use the Rental Process Log and Rental Not Returned Report to get more information about why the charge failed and determine how to correct the tender if possible.	Rental Number Maintenance, Reports (Ctrl+J 1012)	Rentals Not Returned Report
After you have processed Rental Not Returned Charges, close any open rentals still outstanding.	Rental Number Maintenance, Hammer option or History tab (right-click) option, (Ctrl+J 1012)	Close Open Rentals
Important! Each and every rental, whether NBC Partnership 1 or Store Managed, must have one of the following done to it: Checked in by the store via POS or Buyback when the student returns the rental or Charged as a rental not returned or Closed
Collect and count the books returned by students. Sort and separate the rental books to be shipped to NBC from those you plan to keep. Keep rental books separate from regular wholesale buyback books that are being shipped to NBC. They must be shipped separately.
Edit the Ship Qty on the Proposed NBC Partnership Rental Return to reflect the quantities that you are shipping to NBC. Print a packing list, if desired, to help with pulling books for the shipment. Verify the “Ship Qty” matches what is being shipped. Pack the books.	Proposed Return Entry (Ctrl+J 321)	The NBC Rental Credit Request
Close the rental period by posting the Rental Return. This is normally the last action taken for a rental period. It should be done: After the Due Date for students to return books to the store Preferably after you have charged and/or closed any rentals not returned by students Preferably after you have edited the Ship Qty to accurately reflect was is being shipped to NBC Once closed, a rental period cannot re-opened. You cannot edit the Ship Qty once the Rental Return is posted. If there are outstanding NBC Partnership 1 rentals when the Rental Return is posted, they cannot be included in the Ship Qty. You can close the outstanding rentals after posting the rental return, however, such rentals will be included on the NBC invoice as they were not shipped to NBC.	Proposed Return Entry (Ctrl+J 321)	Post the NBC Rental Credit Request
Ship the rental books as recorded in the NBC Partnership Rental Return to Nebraska Book. Important! Do not mix NBC rental books with NBC buyback books or with a sale to wholesale. They must be shipped separately.
When the period is closed, if you did not ship all Partnership titles rented, a rental PO is automatically created and received for partnership titles not shipped.		Rental PO
When the final rebate check arrives at the store, apply it to the credit memo that was created when the rental return/credit request was posted. Find the credit memo (NBCRR-account number-session number). In the header, the amount in the Credit Total field should equal the amount of the final rebate check. On the Penalty/Postage tab, the amount in the Credit Received field should show the same amount as the Credit Total in the header, i.e., the amount of the final rebate check. Make sure the line is “Resolved. Check to make sure the status is Hold. Click the hammer and post the credit.	Resolve Credit Requests (Ctrl+J 324)	Final Rebate Check
When the shipment is received at NBC, the books will be counted and matched against the total quantities rented. An invoice will then be sent to your store for quantities not shipped (i.e., you kept some for next term or some weren’t returned by students).	Receiving, (Ctrl+J 311), Hammer	Rental Invoice
When the invoice is received at the store, match it against the rental PO. If quantities and amounts correctly reflect the quantities not shipped, close the PO. If the quantities do not match, contact PrismCore ICS Support.	Enter Invoice Information (Ctrl+J 321)	Rental Invoice

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