KB246: Handling Refused Returns

In the 37A.18 release of VisualRATEX, a process for handling refused returns was added to the Receiving module. A “returned return” happens when a vendor refuses a return and the merchandise is sent back to the store. This process will create an AP transaction to offset the part of the chargeback that was returned and get the quantity back into the on-hand quantity in the respective module. Though this process is very similar to Receiving, there are some key differences.

This article will outline the steps in and the resulting impact for this process. Attached is a PDF version if you would like to print and distribute this information.