How long will my website be in maintenance mode?
Your site will mostly likely remain in maintenance mode for one hour. We will be in contact if we expect an extended delay.
Will I have a new URL to access my PrismWeb site?
No. Your URL for your website will remain the same.
Will I have a new URL to access my Staging site?
Yes. Your new URL is staging.prismservices.net/sitename. Each site name is unique to your store. If you are unsure about your site name, you can find it in the URL bar of your browser. For example, your current staging URL is staging.thecampushub.com/sitename.
Will I have a new URL to access my PrismWeb Manager site?
Yes, your new URL will be manager.prismservices.net/sitename. Each site name is unique to your store. If you are unsure about your site name, you can find it in the URL bar of your browser. For example, your current staging URL is manager.thecampushub.com/sitename.
What if the cutover date assigned to me doesn’t work?
If you have concerns about your assigned date, please submit a ticket through the PrismWeb ticket portal.
After the migration, are there anymore security actions PrismRBS will need to take may affect my site?
No! Moving forward, only normal security maintenance will be performed.
What actions should customers take prior to moving into the Azure environment?
Shift4 and Mira Pay customers should adjust firewall settings to expedite the Azure migration process.
In order to simplify the network configuration and support future growth, we’ve reserved a dedicated block of IP addresses, which you should add to your existing firewall rules. The new PrismWeb IP block is 52.142.31.64/29 (52.142.31.64–52.142.31.71).
We recognize that firewall changes must be carried out by your IT department, so we strongly encourage you to engage with them as soon as possible. Necessary firewall changes include:
Add an outbound firewall exception for TCP 80 (HTTP), 443 (HTTPS), 22 (SFTP) to the IP range 52.142.31.64/29 (52.142.31.64–52.142.31.71). This should only be additive. Do not remove or replace any existing rules.
What does migrating to the new environment in Azure mean for my site’s security?
We have been working with SISA throughout the re-architecting process to ensure the new environment conforms to the Microsoft PCI model template. The new environment incorporates all of the controls added in response to the security incidents this year, as well as additional controls.