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Post Void
If a sales transaction containing a digital book is post voided, the digital book attached to that transaction will NOT be accessible via the consumer Digital content website.
In other words, the student will NOT be allowed to download the Digital content on the post-voided sale.
If a refunded transaction containing a digital book is post voided, a new Basket ID/Access Code will be supplied on the post-voided receipt.
As a result, the original Basket ID/Access Code supplied with the original sale that was refunded will no longer be functional.
The post void receipt number and the Basket ID/Access Code on that post-voided receipt will be required to access the digital book on the Digital content websiteTo ensure that digital items are returned correctly, post voids should not be done on transactions that contain digital items. A refund transaction is the best way to make sure the customer access is removed and the book is removed from your list of titles sold.
PrismPOS
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