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When digital content is sold or refunded at the registers, the WinPOS POS system will communicate with the digital content server via WPServer on the POS WinPOS distributed server, Communications Admin, or PrismCore Server.
Please contact PrismCore support to add the digital content line to WPConsole.
Additionally, A/R must be enabled in PrismCore in order for information to flow properly.
Finally, port 443 must be open securely, using TCP/IP outbound, on the POS Admin.
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It is after completing these normal steps of a sale that, if a digital book exists on the transaction, an "Authorizing Digital content" window will display on screen while WPServer communicates with the Digital content server.
If an Access Code is successfully obtained from the Digital content server, the transaction will clear from the register and the receipt will print.
Any receipt containing a digital book will include the instruction attached in the Digital content module (See 'Understanding the POS Receipt' section of this document).
It should be noted that if the instruction entered in the Digital Content Instructions module includes a <b> tag, then the Access Code obtained from the Digital content server would replace the <b> tag, and print within the instruction on the bottom of the WinPOS receipt (See 'Understanding the POS WinPOS Receipt' section of this document).
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If a digital book sale times out or fails to obtain a Basket ID/Access Code from the Digital content server, the transaction will still complete, and the receipt will still contain the instruction attached to the Digital Content.
However, because no Basket ID was obtained the Instruction will display "(Basket Id Error)" instead of a true Basket ID/Access Code.
On WinPOSPOS, a Basket ID/Access Code can be obtained for a previous Digital Content sale that timed out.
To obtain a Basket ID/Access Code at the register, enter "TI" (Transaction Inquiry) at the "Enter Transaction" prompt and then enter the digital book sales receipt number at the "Enter Receipt" prompt.
Once the transaction is displayed on screen, enter "DT" (digital textbook) in the "Enter Transaction" prompt. The standard "Authorizing Digital content" box will display as WPServer communicates with the Digital content server.
Once a new Basket ID/Access Code is obtained, a new copy of the digital book sales receipt will print.
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To return digital book refunds, there are steps that need to take place that differ from regular refunds.
The short URL being used in place of Basket Id contains an invalid character (
and cannot be manually keyed in at the "Enter Basket Id for Item #######" WinPOS POS prompt.
To pull up the transaction, enter the "TI" transaction command.
Enter the receipt number from the printed receipt. If the receipt has been lost, the original receipt number may be found in PrismWeb Manager, under Digital Content > Basket Search.
Choose which items to include in the refund.
This should populate the refund transaction with the items needing to be refunded.
Lastly, complete the refund transaction as normal.
After totaling the refund, WP Server WPServer will communicate with the Digital content server to verify that the digital book is available to be returned and the standard "Authorizing Digital content" box will display on screen.
The refund must then be tendered and completed. Once completed, the "Authorizing Digital content" box will again display as the final refund details are communicated to the Digital content server.
Once a digital book is refunded, it is no longer available on the Digital content website for download.
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Digital content can be exchanged for other items and other items can be exchanged for Digital content.
When exchanging one digital book for another digital book, the Basket ID received with the original sale of the first digital book will be nullified.
A new Basket ID will be given for the new digital book that was sold on the exchange transaction. It is this new Basket ID and the exchange receipt number that should be used by the consumer when accessing the Digital content website.
When exchanging a digital book for a regular item, the Basket ID received with the original sale of the digital book will be nullified. Because the new item being sold is NOT a Digital Content, a new Basket ID will NOT be generated.
When exchanging a regular item for a digital book, a Basket ID will be generated as the exchange transaction is completed. It is this Basket ID and the exchange receipt number that should be used by the consumer when accessing the Digital content website.
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If a sales transaction containing a digital book is post voided, the digital book attached to that transaction will NOT be accessible via the consumer Digital content website. In other words, the student will NOT be allowed to download the Digital content on the post-voided sale.
If a refunded transaction containing a digital book is post voided, a new Basket ID/Access Code will be supplied on the post-voided receipt. As a result, the original Basket ID/Access Code supplied with the original sale that was refunded will no longer be functional. The post void receipt number and the Basket ID/Access Code on that post-voided receipt will be required to access the digital book on the Digital content websiteTo ensure that digital items are returned correctly, post voids should not be done on transactions that contain digital items. A refund transaction is the best way to make sure the customer access is removed and the book is removed from your list of titles sold.
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